Privacy Policy

Introduction

At TippyTop ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our pet portrait service.

Information We Collect

Information You Provide

• Photos: Images you upload to create portraits
• Contact information: Name, email address, shipping address
• Payment information: Processed securely through Stripe (we don't store card details)
• Communications: Any messages you send us via email or support channels

Information Collected Automatically

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, features used, time spent on site
• IP address: For security, fraud prevention, and approximate location

How We Use Your Information

We use your information to:

• Create and deliver your custom pet portraits
• Process payments and fulfill orders
• Send order confirmations and shipping updates
• Respond to your questions and support requests
• Improve our service and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

Photo Usage & AI Processing

When you upload photos to create a portrait:

• Your photos are processed by our AI system to generate your portrait
• Photos are stored temporarily during the creation process
• We do not use your photos to train AI models
• We do not share your photos with third parties except as needed to fulfill your order
• You can request deletion of your photos at any time

Data Sharing

We share your information only with trusted service providers who help us operate our business:

• Payment processing: Stripe handles payment transactions
• Print fulfillment: Our printing partners produce and ship your orders
• Cloud services: For secure data storage and processing
• Analytics: To understand how our service is used

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS)
• Secure storage with access controls
• Regular security assessments
• Limited access to personal data on a need-to-know basis

Data Retention

We retain your data for the following periods:

• Account information: Until you request deletion
• Order history: 7 years (for legal and accounting purposes)
• Uploaded photos: 24 hours (automatically deleted)
• Generated portraits: Retained for order fulfillment, deleted upon request
• Support communications: 2 years

Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us.

Cookies

We use essential cookies to make our website work properly. These include cookies for:

• Session management
• Security (CAPTCHA verification)
• Payment processing

We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.